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Terms of Service

Effective October 24, 2026

These terms are the agreement between your business and us, the team that runs VistaraWave, for using VistaraWave. We have tried to keep them short and readable. Please read them, together with our Privacy Policy.

1. The agreement

VistaraWave is provided by the team that runs it ("we", "us" or "our"). By creating a workspace, signing in, or using VistaraWave, you agree to these terms. If you use VistaraWave for a business, you agree on behalf of that business and confirm you are allowed to do so. "You" means you and that business.

If your business has signed a separate written agreement with us, that agreement wins where it differs from these terms.

2. What VistaraWave does

VistaraWave is an AI marketing platform that helps businesses plan, create, approve and publish their own social content, with built-in compliance review for regulated fields like healthcare. It can research your market, suggest a strategy and content calendar, draft posts and scripts, help you record and edit video, check drafts against advertising rules, route posts for sign-off, publish approved posts to the social accounts you connect, and report results.

We improve VistaraWave over time, so features may change. If we remove a feature you rely on, we will give you reasonable notice where we can.

3. Accounts and workspaces

  • You must be at least 18 and use VistaraWave for business purposes.
  • Give accurate information and keep it up to date.
  • Keep your password safe and do not share your account. Each person should have their own login.
  • Workspace admins decide who joins the workspace and what each person can do, including who can connect accounts, approve posts and publish. You are responsible for what people in your workspace do there.
  • Tell us straight away at hello@vistarawave.com if you think someone has accessed your account without permission.

4. Connecting social accounts

When you connect a social account, you authorize VistaraWave to act for that account only within the permissions you approve on the network's sign-in page: to publish posts a person in your workspace approved, and to read the numbers for your own accounts and posts. You confirm you are allowed to manage each account you connect.

Each network has its own rules, and using a network through VistaraWave does not change them. When you connect an account, you also agree to that network's terms, including:

You can disconnect an account at any time in Settings, under Connected accounts, or remove VistaraWave in the network's own settings. See our data deletion page.

5. Your content and approvals

You own your content. Your posts, videos, plans and business information remain yours. You give us a limited permission to store, copy, process, adapt (for example resizing a video or adding captions you asked for) and publish your content, only to provide VistaraWave to you and as you direct. This permission ends when your content is deleted, except for copies already published to a network at your direction.

Nothing is published without a person approving it. VistaraWave publishes a post only after someone in your workspace with permission to do so has approved it, for the accounts and times they chose.

You are responsible for the content you approve. That includes making sure that:

  • it is accurate, and any health, results or price claims are true and backed by evidence;
  • you have the rights to the words, images, video and music in it;
  • you have written permission from anyone who appears in it or whose story or testimonial it uses, including any authorization the law requires from patients;
  • it follows the laws and professional rules that apply to your business, including advertising, consumer protection and health privacy rules, and any approvals you need, for example from an ethics board for research recruitment;
  • it follows the rules of each network it is published to, including disclosure of promotional content.

VistaraWave's compliance check is a tool to help your team spot problems. It is not legal, medical or regulatory advice and cannot catch everything. The final decision, and responsibility, belong to the people who approve the post.

6. AI features

VistaraWave uses AI to research, plan, draft and summarize. AI output can be wrong, incomplete or similar to content created for others. Review it before you rely on it or approve it for publishing. Our Privacy Policy explains what is sent to AI providers. We do not use your content to train AI models.

7. Acceptable use

Do not use VistaraWave to:

  • publish anything illegal, deceptive, defamatory, hateful, or that infringes someone else's rights;
  • make false or misleading claims, including unsupported health claims, fake reviews or made-up testimonials;
  • promote the sale of illegal goods or services;
  • send spam, post the same or nearly the same content across many accounts to manipulate a network, or fake engagement;
  • break any network's rules, or get around their limits, reviews or enforcement;
  • post to accounts you are not authorized to manage;
  • collect information about other people, or use network data for advertising, surveillance or profiling;
  • upload malware, probe or attack our systems, or access other customers' data;
  • copy, resell or reverse engineer VistaraWave, or use automated means to access it except through features we provide.

8. Health information

VistaraWave is for public marketing content. It is not a medical records system. Do not enter protected health information about patients into VistaraWave unless we have signed a Business Associate Agreement or similar written agreement with your organization that covers it. See the health information section of our Privacy Policy.

9. Fees

If your plan has fees, they are described in your order or in the app, along with how and when you are billed. Fees are not refundable except where the law or your order says otherwise. We will give you at least 30 days' notice before we change the price of your plan.

10. Networks and other services

VistaraWave depends on the social networks and other services it connects to. They are not run by us. They can change or stop their services, limit how many posts can be made, delay or reject a post, remove content, or restrict accounts under their own rules. We are not responsible for what they do, but we will tell you when a post could not be published so you can act.

VistaraWave is not made, endorsed or sponsored by Meta, Google, TikTok, LinkedIn, X or Pinterest.

11. Suspension and ending

You can stop using VistaraWave at any time and ask us to close your workspace. We may suspend or end your access if you seriously or repeatedly break these terms, if a network requires it, if your use puts other customers or the service at risk, or if required by law. Where reasonable, we will warn you first and give you a chance to fix the problem.

When your workspace is closed, we delete its content as described in our Privacy Policy. Ask us before closing if you want a copy of your content.

12. Disclaimers

We work hard to keep VistaraWave reliable and secure, but we provide it "as is" and "as available". To the extent the law allows, we make no promises beyond those in these terms, including that VistaraWave will be uninterrupted or error-free, that a network will accept every post, or that your marketing will achieve any particular result.

13. Limits on liability

To the extent the law allows, neither you nor we are liable to the other for indirect or consequential losses, such as lost profits, lost revenue or lost data, and each side's total liability under these terms is limited to the amount you paid us for VistaraWave in the 12 months before the claim (or 100 US dollars if you have paid nothing). These limits do not apply to your payment obligations, to either side's fraud, or where the law does not allow them.

14. Responsibility for claims

If someone makes a claim against us because of content you approved for publishing, or because you broke these terms or a network's terms, you will cover our reasonable costs of dealing with that claim, including legal fees, to the extent the claim was caused by you.

15. Changes to these terms

We may update these terms. We will change the effective date at the top and, for important changes, tell you by email or in the app at least 30 days before they take effect. If you keep using VistaraWave after that, the new terms apply. If you do not agree, you can stop using VistaraWave before then.

16. General

  • These terms are governed by the laws of the place where we are established, and disputes will be handled by the courts there, unless the law where you are says otherwise.
  • If part of these terms cannot be enforced, the rest still applies.
  • If we do not enforce a term straight away, we can still enforce it later.
  • You may not transfer these terms to someone else without our agreement. We may transfer them as part of a merger, acquisition or sale of assets, and will tell you if we do.
  • Neither side is responsible for delays caused by events outside its reasonable control.

17. Contact

hello@vistarawave.com

Or write to us with the form on our contact page.